Troubleshooting

Reported beta, not independently verified: The supplied handoff describes a local MVP. These checks are practical advice, not proof of hosted availability or exact error behavior.

The RFQ Page Will Not Open

Check the address against the link supplied by the manufacturer. Ask the manufacturer to confirm availability rather than guessing a different slug. Verification gap: Hosted availability and onboarding approval are unverified.

The Drawing Will Not Upload

Check that you selected one drawing and that it is no larger than 50 MiB (52,428,800 bytes). Read any message shown. Accepted formats are unverified, so ask the manufacturer if the page does not make its requirements clear. Preserve the original rather than removing essential detail to force a smaller file.

Submission Seems Uncertain

Do not assume a selected or uploaded file proves the RFQ was accepted. Check the displayed result and contact the manufacturer before repeatedly submitting. Receipts and notifications are unverified.

A Request or Document Is Missing

Manufacturers should check current inbox search and filters, then use the confirmed access route to revisit the request. If download access fails, ask your existing beta onboarding contact for help; do not make the drawing public as a workaround.

Get Help Safely

Buyers should use the contact supplied by their manufacturer. Manufacturers should use their existing beta onboarding contact. Describe what you were trying to do, approximately when, and the message you saw. Do not send passwords, access links, or confidential drawings in a general problem report.

The marketing contact form is known to be unconnected and is not a reliable support route. No response-time commitment is established.

Planned: Missing API, webhook, embedding, order, or payment features should not be troubleshot as available beta functions. See the roadmap.